Return & Refund Policy

Last Updated: 22 August 2026

At The Aesthetic Store, we want you to be happy with your purchase. If you receive a damaged, defective, or incorrect product, we're here to help.

1. Return Window

You can request a return or refund within 3 days of receiving your order.

After the 3-day period has passed, return or refund requests will not be accepted, except where required by applicable law.

2. How to Request a Return or Refund

To request a return or refund, you must email us within 3 days of delivery at:

📧 theaesthetcistore99@gmail.com

Your email should include:

• Order number
• Customer name
• Product name
• Reason for the return/refund
• Clear photos/videos showing the issue

Important: Do not send the product back before contacting us and receiving return instructions.

3. Eligible Reasons for Return

Returns/refunds may be accepted if:

• The product received is damaged or defective
• You received the wrong product
• The product is significantly different from what was ordered
• The product has a manufacturing or printing defect

Products should generally be unused, unworn, unwashed, and in their original condition, unless the issue itself makes this impossible.

4. Non-Returnable Situations

Returns may not be accepted for:

• Change of mind
• Incorrect size selected by the customer
• Products that have been worn, washed, altered, or damaged after delivery
• Requests made after the 3-day return window
• Issues caused by normal wear and tear

5. Refunds

Once an approved return is received and inspected, the applicable refund will be processed.

Refunds will generally be issued to the original payment method used for the order.

The time taken for the refund to appear may depend on your bank or payment provider.

6. Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong product, please contact us within 3 days of delivery with clear photographs/videos of the product and packaging.

Depending on the situation, we may provide a replacement or refund.

7. Return Shipping

For an approved return caused by a defective, damaged, or incorrect product, The Aesthetic Store may cover the applicable return shipping cost.

8. Order Cancellation

If you wish to cancel an order, contact us as soon as possible at:

📧 theaesthetcistore99@gmail.com

Cancellation may not be possible once the order has been processed or shipped.

9. Contact Us

For all return and refund requests:

The Aesthetic Store
📧 theaesthetcistore99@gmail.com